Refund policy

Exchanges — free, both ways

Sometimes the frame that called to you online isn't the one your face wanted. You have 30 days from delivery to exchange unworn sunglasses for any style in stock — and we pay the shipping in both directions. One email starts it: ric@auracle.vision (yes, that's really Ric) — we'll send a prepaid label. If your swap costs more or less, we charge or refund the difference. Nothing in stock calling to you? Take store credit that never expires and wait for the next drop.

Numbered runs are finite — the exact style you return may not be restocked, which is why exchanges are open to the whole in-stock catalog.

Returns

Prefer your money back? Return unworn sunglasses in their original packaging within 30 days of delivery for a full refund to your original payment method. Email ric@auracle.vision with your order number to start. Return shipping for refunds is paid by the customer — exchanges are the free path.

Condition

Items must be unworn, undamaged, and returned with everything that shipped with them (box, pouch, cloth). We inspect every return; pairs that come back worn or damaged may be refused or partially refunded.

Refund timing

Refunds and exchange-difference credits are issued within 5 business days of the return arriving back to us. Your bank may take a few additional days to post it.

The Replacement Pledge (separate from returns and exchanges)

Break or lose your registered pair within one year of purchase and we'll replace it with the same style for a flat USD 20 plus shipping — no questions, no proof of damage required. Register your pair by scanning the code in your box. One replacement per registered pair, subject to stock — if your color is gone, pick any available color in the same release. This pledge is a promise, not an insurance product.

Final-sale items

None at launch. If a future release is final-sale, it will say so clearly on its product page before you buy.